Shopping, Shipping & Returns

In plain words: get approved, add items to your cart, place your order, then pay by Venmo, Cash App, Zelle or Cash within 7 days. We ship in the U.S. once you have paid and email tracking. Cancel any time before it ships. Opened items cannot be returned; tell us within 7 days if something arrives damaged or wrong.

This policy explains how shopping, ordering, payment, shipping, cancellations and returns work at J/S Vitality, LLC (d/b/a J/S Vitality). It forms part of our Terms of Service.

1. Member accounts

Products and prices are available to approved members only. To shop, create an account, confirm your email address and wait for your account to be approved (usually within one business day). You must be at least 21 years old.

2. Your cart and saved items

Items you add to your cart are saved to your account, so you can come back to them on any device. Adding an item to your cart does not reserve it; stock is confirmed when you place your order. If you leave items in your cart, we may send you one reminder email; you can turn this off under Notifications in your account. Saved items ("Save for later") are a personal list only and do not hold stock or prices.

3. Placing an order

When you place an order, you confirm that you are at least 21, that you have read the research-use terms, and that your shipping and billing details are correct. You will receive an order confirmation email with your order number. Placing an order is an offer to buy; it is accepted when we confirm your payment.

4. Prices and payment

Prices are in U.S. dollars and are shown on each product and at checkout. We accept Venmo, Cash App, Zelle or Cash. After you place an order we email payment details. Please pay within 7 days; unpaid orders may be cancelled after that. Payment is made directly through the payment app or in cash; we never ask for card or bank numbers on the Site. Your order ships once payment is received.

5. Shipping

• We ship within the United States only.
• Shipping is a flat $15.00 per order, free on orders of $250.00 or more.
• Orders are usually prepared within 1 to 3 business days after payment is received.
• When your order ships, we email the carrier and tracking number, which you can also see under My orders.
• Delivery times are estimates from the carrier and are not guaranteed.
• Please make sure your shipping address is correct. If a package is returned because of an incorrect address, we can reship it once you pay the new shipping cost.
• You are responsible for making sure products are legal to receive at your address.

6. Lost or stolen packages

If tracking shows your package as delivered but you cannot find it, check with neighbors and your local post office, then contact us within 7 days. We will open a claim with the carrier and work with you on a fair resolution.

7. Cancellations

You can cancel an order at no cost before it ships by contacting us or messaging us from your account. If you already paid, we refund you in full. Once an order has shipped it cannot be cancelled.

8. Returns and refunds

Because of the nature of research products, and to protect product integrity, we cannot accept returns of opened, used or unsealed items, or items that have left our control and could have been stored improperly.

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will replace the item or refund it, at our choice. Approved refunds are sent back through the method you used to pay, usually within 5 business days.

9. Coaching

Monthly coaching can be cancelled at any time before your next billing date. Fees already paid for the current month are not refunded unless required by law. Free consults have no charge.

10. Contact

Questions about an order? Message us from your account, use our contact form or email jennifer@jsvitality.com.